Hi there.\r\n\r\nI'm hoping someone out there may be able to help.\r\n\r\nI have a Saeco Incanto de luxe. Whilst cleaning the brew unit, a struggle ensued (the filter did not want to come off) and a small plastic "widget" fell off the unit. The problem is I don't know where it fell from! The widget in question is small (about 1cmx1cmx1cm) and hopefully I will be able to attach an image into this post.\r\n\r\nIf anyone has an Incanto and recognises where this part comes from I'd be very grateful.\r\n\r\nGavin\r\n\r\n

Call Saeco customer support.\r\nThe phone number should be at their website.

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Hi.\r\n\r\nJust to update anyone interested in this. Initial response from our local service engineer was to continue using the machine - a warning message would occur if anything vital broken!\r\n\r\nSubsequently, after mailing a picture, they recognised the part from the innards of the brew unit and within 24 hours of sending said brew unit it was returned fixed. I still don't know where the part came from, but importantly am back in coffee production mode again.\r\n\r\nBest Wishes\r\n\r\nGavin

Great! I am very glad it's OK now.