I found this site while searching for information on Toaster Ovens. I think it is great that there is a forum for posting information on toaster ovens as well as providing a forum for sharing recipes. I was not really sure what to post, but I noticed that maybe a post on contacts for companies in case someone has a problem with their appliance might be good. So here is some that I found:\r\n\r\nHamilton Beach\r\nhttp://www.hamiltonbeach.com/\r\n\r\nDeLonghi\r\nhttp://www.delonghi.com/\r\n\r\nToastmaster\r\nhttp://www.toastmastercorp.com\r\n\r\nOster\r\nhttp://www.oster.com\r\n\r\nBlack & Decker\r\nhttp://www.blackanddecker.com\r\n\r\nCuisinart\r\nhttp://www.cuisinart.com\r\n\r\nPanasonic\r\nhttp://www.panasonic.com\r\n\r\nKrups\r\nhttp://www.krups.com\r\n\r\nThis was all that I could think of. If I missed your brand, you can try doing a quick search on the internet. I should also note that if you are not in the United States, a number of these companies have websites specific to other countries.